Where will my order be dispatched from?
All order are dispatched from Blacktown, New South Wales, Australia
How much will postage cost?
Postage costs are calculated automatically in the checkout process.
In most cases postage will be free, but for bigger items our website
software connects to the Australia Post website and calculates how much
your order will cost to ship based on the origin, dimensions and weight
provided, and the destination. We do not make any markup from the
postage costs.
Will my order be safe in the mail?
Yes. We have had very few problems with damaged mail in the past. We pack all products with enough insulation to protect it. For larger products we prefer pickup from our premises, but when this is not possible, the utmost care is taken to ensure the product arrives in one piece.
How quickly will my order be shipped?
We generally ship small order within 24 - 48 hours after payment has been confirmed, however larger and complicated orders may take more time. In busy periods there also may be slightly longer delays.
I haven't received my order yet?
If you are in Australia, please allow up to 7 days for delivery from the time you make payment for your order. If you have not received it in this time, please contact your local post office to check if they are holding it. If not, please contact us with your postal details for follow up. Please note that we cannot resend orders that have been sent via the Regular Post system.
International customers, please allow up to 21 days for delivery from the time you receive your postage notification. If you have not received it in this time, please contact your local post office to check if they are holding it. If not, please contact us with your postal details for follow up.
If you have any further questions, please do not hesitate to contact us.